For more information on our Policies and Procedures, check out our Parent and Caregiver Handbook:

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Cancellations made more than 3 days (72 hrs) prior to the class or camp date may receive a credit towards a future camp day or a 50% refund.

Within 3 days of the class, we can transfer your full payment to a credit for a future class or program, good for one year from date of canceled program.

Cancellations made the day of or after the class date, are not eligible for credits or refunds.

Credits towards future camp days are good for one year from date of purchase.

A participant absence due to unplanned absence or late cancellation is not transferable to another date and no refunds are given .

Cancellations due to sickness are eligible for a credit or to be rescheduled to another available date.

Programs must have 2-4 registrations, depending on the program, in order to run. If a program is canceled by the Trailhead due to low registration, a full refund will be provided.

In the event that a spot becomes available prior to the week of the class, an “Invitation to Register” email will be sent via Sawyer. The client will have 72 hours to complete registration. If registration is not completed within this timeframe, we will proceed to the next person on the waitlist, and this action will also be documented by Trailhead staff.

If a spot becomes available during the week of the class, our staff will reach out personally via email or text, with a response deadline. This deadline will be case dependent. If we do not receive a response within the stated time frame, we will proceed to the next person on the waitlist.